Our Services
Consulting
Refining service standards
Ensuring operational excellence
Your customer’s experience is the cornerstone of your business. From the first “Welcome” to the final “Thank you,” we focus on creating unforgettable, high-touch guest interactions that drive loyalty and repeat business. At Shackleton Advisors, we assess all facets of your operations, including new build developments, client experience, service offerings, and staff performance, to ensure operational excellence. For Hotels, Wellness Spas Resorts & Private Clubs, we perform a detailed review of market segments, business mix, and Service RevPAR to create a blueprint for operational and financial improvement. Our focus is on refining service standards, enhancing efficiencies to increase profitability and sustainability.
We offer a fully rounded package focusing on Strategic Planning, Business Operations, Employee Engagement and Revenue Growth. All areas are inextricably linked and are essential for the success of any operation, whether it’s a new builds or existing business in need of improvement.
Strategic planning
Each project begins with a detailed assessment of the status of the operation. We will work closely with you to examine your existing business model, interview key employees, review service and cleanliness standards and service specifications. We will determine the opportunities and develop a thorough and executable strategic action plan and critical path to facilitate the changes.
Business operations
Your customer’s experience will determine the success and longevity of your business. From the first “Welcome” to the final “Thank you” we will focus on your customers as they are your best advertisement for future business. We will address Client Experience, Service offerings, effective staffing, organizational processes and objectives. For a Hotels, Clubs & Resorts, we will review all service market segments and current business mix to determine the best course of action to improve Service Rev PAR. We will evaluate service standards and operational efficiencies.
Employee engagement
Your employees are the heartbeat of your business, and their engagement and performance are vital to your success. We work with you to ensure a robust hiring, training, and retention programs is in place that align with your brand values and operational goals. Our expertise ensures that your team is equipped with the tools and knowledge to excel. The right employees, in the right roles, with the right training, create an exceptional guest experience, fostering growth and profitability. Our approach ensures your team is not just well-prepared, but deeply aligned with your business objectives, driving both operational excellence and revenue growth.
Revenue growth
At Shackleton Advisers, we understand that sustained profitability is the true measure of success. Our services focus on optimizing your revenue streams by driving sales, managing labor and service costs, and controlling operational expenses. Through detailed financial analysis, market positioning, and strategic pricing, we help you maximize profitability while ensuring your guests receive unparalleled service. Whether it’s increasing revenue through upselling opportunities, optimizing pricing strategies, or controlling overheads, our goal is to ensure your operation thrives financially.